Donna Lynn Smith is a diligent payroll and client support professional with over 20 years of experience providing vital support to executive teams and business operations. Throughout her career, she has specialized in the end-to-end management of complex multi-state payroll functions, including processing for multiple company IDs, managing garnishments, and overseeing federal and state tax filing requests, and much more. Donna is widely recognized for her "take-charge" approach and a focus on exemplary customer service, having earned multiple performance awards for drastically reducing service level agreement response times and providing high-impact support for urgent issues.

A proven leader in process transformation, Donna has a strong track record of introducing organizational consistency by developing comprehensive standard operating procedures and training documentation in both written and video formats. Her operational expertise extends across diverse industries, including medical, technology, and food service, where she has managed payroll, vendor relations, contract negotiations, and bookkeeping. This broad experience is backed by deep technical proficiency in industry-leading platforms such as UKG/Ascentis, ADP, Ceridian, Paylocity, Salesforce, JIRA, and more.

Donna holds an Associate's Degree from Moorpark College in California. Prior to her current leadership roles, she honed her skills in auditing and departmental oversight through supervisory positions at organizations such as UNFI, Inc. and World Health, Inc..

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